THE MARRAKECH CONCIERGE'S PRIVACY POLICY

This privacy policy describes Marrakech Guide LTD's current policies and practices of data collection through its website marrakechguide.co.uk (the "Website"). This privacy policy is independent from Marrakech Guide's offline personal data collection practices.

"Personal data" means personally identifiable information about you, such as your name, birth date, e-mail address or mailing address, and any other information that is identified with you personally, including health or location data.

PERSONAL DATA COLLECTED THROUGH THE WEBSITE

Other than cookies (as described below), the only personal data we currently collect through our Website is the information you voluntarily provide when you:

  • Fill out a form

  • Contact us with questions or feedback

  • Subscribe to emails or newsletters

  • Participate in our community forum

If you complete a form, you may provide your name, company name, email, mailing address, or other details. Most of our forms require only your name and email. You may choose not to fill optional fields.

When you search or navigate the Website, we do not collect identifiable data unless you consent to it.

USE OF PERSONAL DATA

We use your personal data to:

  • Respond to inquiries or support requests

  • Improve the design and functionality of the Website

  • Analyze user behavior (via Google Analytics)

  • Send optional promotional content (only if subscribed)

  • Personalize your browsing experience

  • Moderate our public forum

You may unsubscribe from communications at any time.

COOKIES & GOOGLE CONSENT MODE

We use cookies and equivalent technologies to enhance your browsing and to comply with data protection laws in Europe, the UK, and the US.

A consent banner appears for eligible regions, and all cookies are blocked by default unless you click "Accept".

We implement Google Consent Mode v2, which sets:

  • ad_storage and analytics_storage: denied by default, enabled only if consented

  • Your cookie preference is saved for 12 months

  • No tracking cookies are used without consent

You may modify your preferences at any time using the "Cookie Settings" link.

Cookies may be used to:

  • Save session or login state

  • Track anonymous usage statistics

  • Display embedded services like YouTube, Google Maps, or Instagram

ANONYMOUS DATA

We use analytics tools to collect anonymous information:

  • Pages visited

  • Time spent

  • Device type

  • Referrer

  • Country and browser

This does not identify you personally and helps us improve performance. Analytics data may be shared in aggregate form with our partners (Google, etc.).

PUBLIC FORUMS AND COMMENTS

If you use our discussion forum, chat, or comment areas:

  • Your posts and nickname are public

  • Use caution when disclosing any personal data

  • We are not responsible for content shared publicly by users

You may request removal of any of your content at any time by contacting us.

CHILDREN'S PRIVACY

We do not knowingly collect data from children under 13 years of age.

If you are under 13, do not submit any information through the Website.
If you believe your child has submitted personal data, contact us and we will promptly delete it.

DATA RETENTION

  • Form submissions: retained up to 12 months

  • Forum activity: retained while your account is active

  • Cookie preferences: stored for 1 year

  • Analytics data: anonymized and stored by Google under their own retention policies

YOUR RIGHTS (GDPR / UK DATA PROTECTION)

If you are located in the EU or UK, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Withdraw consent at any time

  • File a complaint with your local authority

To exercise these rights, contact us at the email address below.

EXTERNAL LINKS

The Website may link to external third-party sites (e.g., YouTube, Instagram).
We are not responsible for their privacy policies.
You should review the privacy policy of any external site you visit before providing data.

CHANGES TO THIS POLICY

We may modify this policy from time to time. All updates will be posted here.

Last updated: July 11, 2025

CONTACT US

If you have questions or requests regarding this policy or your personal data, contact us at:

Marrakech Guide LTD
📧 Email: contact@marrakechguide.co.uk
📍 Registered in the United Kingdom